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Positive Covid cases in the community and your responsibilities

This article outlines a very clear process if a Social Carer or Member reports a positive case of Covid, or are a close contact of someone who has contracted Covid.

With the rapid increase in positive Covid cases across all states in Australia, there is a need for a very clear process if a Social Carer or Member reports a positive case of Covid, or are in close contact with someone who has contracted Covid. This article aims to clearly outline the necessary steps to take in order to adhere to State requirements when dealing with Covid in the workplace.

What do I do if I test positive for Covid?

Step 1: Isolate immediately 

If you test positive for COVID-19, you must quarantine at home for 7 days after the date you got tested.
While you’re in quarantine, you can’t leave your house (unless to get tested, to get medical supplies or treatment, or in an emergency including family violence, fire or flood).

These factsheets contain all state-specific directions on how to quarantine safely.

NSW - Fact sheets - Testing positive to COVID-19 and managing COVID-19 safely at home
VIC - Checklist for COVID cases | Coronavirus Victoria
QLD - First steps if you have COVID-19 

Step 2: Call Like Family on 1800 545 332

When calling us please have the following information ready:

- Date of first symptoms or date of your positive PCR test if you are asymptomatic 

- Any bookings that you have coming up that we will need to cancel and find alternate supports for

- A list of Members or other Social Carers you have spent face to face time within the 48 hours prior to your first symptoms 

- An approximation of time and the location that was spent with these people

This information will allow the Like Family team to contact the necessary "close contacts" and inform them of their state-based requirements. 

Understanding what a "close contact" means

Each state has their own definition of what is deemed a "close contact" and the responsibilities that sit around that. If you are unsure of your requirements we recommend reading the state-specific fact sheet for exposure in the workplace. 

NSW - Fact sheets - Information for people exposed to COVID-19

QLD - Close contacts - quarantine and testing requirements

VIC - Checklist for COVID contacts | Coronavirus Victoria

Can a Social Carer provide support to a Member who has tested positive for Covid?

If you have tested positive and are looking to book support, please call us on 1800 545 332.

If a Member has tested positive for Covid and requires ongoing support, Social Carers can provide support but must be wearing the appropriate personal protective equipment (PPE) for when working with a Covid positive Member. 

PPE consists of:

  • P2/N95 respirator

  • Eye protection

  • Long-sleeved gown/apron

  • Gloves

To ensure the safety of Social Carers, an information pack that outlines the appropriate use of PPE can be found here.

Staying across the updates

We understand that the requirements around Covid exposure are constantly changing, so we recomend keeping an eye on the state specific updates. These can be found below:

NSW Health

VIC Health

QLD Health