How can we help you?

      Member Information

      Improve wellbeing, independence and build relationships - find out how to get started and manage your existing account here!

      Social Carer Information

      Our workers are self-employed, which means you need the skills to manage your own work & relationships - find out how to manage your account here!

      Support Coordinators

      Learn how to onboard clients, manage bookings and more as a Support Coordinator using the Like Family platform

      COVID-19 Updates

      The rise of the COVID-19 pandemic around the world has changed the way we operate our everyday lives, this section contains up to date information.

      Policies & Procedures

      In addition to our terms and conditions, Like Family has a number of Policies and Procedures that apply to all staff, members & Social Carers.

      Contact Us

      You can contact the Like Family team via email at hello@likefamily.com.au. Or, you can call us Mon-Fri between 8AM - 6PM (Sydney time) on 1800-545-332

      Report an Incident

      If you are involved in an incident, you must notify Like Family within 24 hours by submitting an Incident Report. Call 000 in emergency situations.

      Feedback & Complaints

      Your opinion matters to us and we want to make sure it's easy for community members to tell us what they think.