Social Carer Information - Help Center

Help Center

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Help Center

Social Carer Information

Our workers are self-employed, which means you need the skills to manage your own work & relationships - find out how to manage your account here!

Working as an Independent Contractor

Police Check Policy

How do I work as an independent contractor?

Is my income tax withholding removed from my payments?

What are my tax obligations?

How do I work with Like Family as a Social Carer?

What is the Like Family risk management process?

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Invoicing & Payments

How do I access a summary of payments?

How much am I paid?

Do I need to invoice members myself?

When will I receive payment for bookings?

Insurance

What does and doesn’t the insurance cover?

What happens if I get injured or sick?

Do I need insurance?

Transport & Expenses

Transport Insurance

What transport am I paid for?

How do I track travel that happens on a booking?

Do I get paid to travel to and from a job (booking)?

What if a Member asks me to pay for my ticket but I can’t afford it?

Who pays for additional expenses during bookings (i.e. tickets, public transport and outings)?

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Activities & Bookings

How do I submit a great activity application?

What is the booking policy?

How do I host an video or phone booking?

What is the Like Family Member screening process?

What is a meet and greet?

Will I be paid if the member cancels the booking?

How do I create a multiple booking?

Can I cancel a booking?

How do I make a booking?

How to I help older members with technology?

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Working with Members

What should I do if a Member is struggling with suicidal thoughts?

How do I deal with Members who exhibit concerning behaviour?