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Member Information
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Aged Care
Activities and Bookings
Managing my account
Payments
Social Carer Information
Becoming a Social Carer
Working as a Social Carer
Website User Guides
Mobile App User Guides
Payments & Invoicing
Transport
Activities
Bookings
Insurance
Working as an Independent Contractor
Working with Members
Support Coordinators
Getting started
Managing my account
COVID-19 Updates
General Information
COVID-19 Vaccinations
Guidance for Members
Guidance for Social Carers
Policies & Procedures
Complaints & Privacy
Health & Safety
NDIS
Payments, Expenses & Transport
Working with Like Family
Deactivating your account
Report an Incident
Feedback & Complaints
Back to home
Help Centre
Social Carer Information
Member Info
Member Information
Getting started
Pricing Information
NDIS
Aged Care
Activities and Bookings
Managing my account
Payments
Social Carer Information
Becoming a Social Carer
Working as a Social Carer
Website User Guides
Mobile App User Guides
Payments & Invoicing
Transport
Activities
Bookings
Insurance
Working as an Independent Contractor
Working with Members
Support Coordinators
Getting started
Managing my account
COVID-19 Updates
General Information
COVID-19 Vaccinations
Guidance for Members
Guidance for Social Carers
Policies & Procedures
Complaints & Privacy
Health & Safety
NDIS
Payments, Expenses & Transport
Working with Like Family
Deactivating your account
Report an Incident
Feedback & Complaints
Social Carer Information
Our workers are self-employed, which means you need the skills to manage your own work & relationships - find out how to manage your account here!
Becoming a Social Carer
What do I need to know before applying?
What qualifications are needed to work as a Social Carer?
What does it mean to work as an Independent Contractor?
How do I submit a great application and profile?
What is required for the Like Family induction?
Who can I use for my 3 references?
Providing 100 Points of Identification
What is an NDIS Worker Screening Check?
How do I apply for an NDIS Worker Screening Check?
How do I get a First Aid Certificate and am I required to have one?
Onboarding requirements for working with Aged Care Members
Onboarding requirements for working with NDIS Members
Onboarding requirements for providing domestic assistance
Requirements for working with Members under 18
Minimum documentation requirements for becoming a Social Carer
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Working as a Social Carer
How do I find more work as a Social Carer?
How do I write effective booking notes?
How do I obtain a National Police Check?
Social Carer Values
What is the Social Carer Code of Conduct?
A Guide to Good Messaging on the Like Family Platform
Are there any services I shouldn’t be providing on the Like Family platform?
What is Restrictive Practice and how do I identify it?
Boundaries in Support Work
How do I deal with Members who exhibit concerning behaviour?
What should I do if a Member is struggling with suicidal thoughts?
How do I help older members with technology?
Non-Approved Services & Liability Statement
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Website User Guides
How do I search and apply for activities on the website?
How do I create a booking on the Like Family website?
How do I accept a booking on the Like Family platform?
How do I complete a booking on the Like Family website?
How do I update my availability or profile?
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Mobile App User Guides
How do I create a booking on the Like Family mobile app?
How do I accept a booking on the Like Family mobile app?
How do I complete a booking on the Like Family mobile app?
Payments & Invoicing
Preparing for tax time with Hnry
When will I receive payment for bookings?
How much am I paid?
Is my income tax withholding removed from my payments?
What are my tax obligations?
Do I need to invoice members myself?
How do I download a summary of my bookings and payments for tax?
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Transport
Use of Disabilty Parking Permits
How do I obtain and upload my Vehicle Registration?
Providing Transport on the Like Family Platform
What transport am I paid for?
How do I track travel that happens on a booking?
Do I get paid to travel to and from an activity booking?
What if a Member asks me to pay my own way on a booking, but I can’t afford it?
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Activities
Social Carer Posted Activities
How do I submit a great activity application?
What is a Meet and Greet and how can I prepare for one?
Bookings
Can I provide services if a booking hasn't been created yet?
What is the booking policy?
Can I cancel a booking?
How do I host an video or phone booking?
Will I be paid if the Member cancels the booking?
How do I create a multiple booking?
Who pays for additional expenses during bookings?
A guide to Companion Cards
Policy on Delivering Services with Dignity and Respecting Personal Privacy
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Insurance
What does and doesn’t the insurance cover?
What happens if I get injured or sick?
Do I need insurance?
Working as an Independent Contractor
Like Family Criminal Check Policy
Working with Members
Introduction to Depression
Introduction to Anxiety
Introduction to Ageing
Introduction to Autism
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