Help Center

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Help Center

Member Information

Member Information

Improve wellbeing, independence and build relationships - find out how to get started and manage your existing account here!

Getting started

How can I find the right Social Carer?

Who are Like Family?

Do Like Family work with Children?

What do Like Family do to ensure Trust & Safety?

How do I get started with Like Family?

What is a Meet and Greet?

What screening does a Social Carer go through?

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Pricing Information

What does Like Family charge?

What the Like Family travel time policy?

Who pays for any additional expenses during bookings (i.e. tickets, public transport and outings)?

What does transport cost with Like Family?

NDIS

How do I use my NDIS funding with Like Family?

Are Like Family an approved NDIS provider?

Aged Care

Can I use my aged care package with Like Family?

Can Like Family recommend a Home Care Package provider?

Activities and Bookings

Our Services / What type of support do we provide?

How do I arrange a recurring booking?

What do I do if my regular Social Carer is unavailable?

How do I find help urgently?

What if I cannot find a match?

How do I find the right match for me?

How does transport work during bookings?

Can I cancel a booking?

What do I need to do after a booking?

How do I make a booking?

What is a video or phone booking?

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Managing my account

How do I update my credit card information?

How do I update my NDIS plan information?

Payments

How to pay for invoices: Self Managed/direct payments.