Help Centre

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Help Centre

Member Information

Member Information

Improve wellbeing, independence and build relationships - find out how to get started and manage your existing account here!

Getting started

Who are Like Family?

How do I get started with Like Family?

What type of support does Like Family provide?

How can I find the right Social Carer?

What is a Meet and Greet?

Do Like Family work with Children?

What do Like Family do to ensure Trust & Safety?

What screening does a Social Carer go through?

What areas does Like Family service?

A guide to the Like Family Member app

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Pricing Information

What does Like Family charge?

What the Like Family travel time policy?

Who pays for any additional expenses during a booking?

What does transport cost with Like Family?

NDIS

How do I use my NDIS funding with Like Family?

Is Like Family a registered NDIS provider?

Which NDIS support categories can I use with Like Family?

Aged Care

Can I use my aged care package with Like Family?

Can Like Family recommend a Home Care Package provider?

Can I use Like Family's services with a Commonwealth Home Support Programme (CHSP)?

Activities and Bookings

How do I make a booking?

How do I find help urgently?

How do I find the right match for me?

What if I cannot find a match?

What do I do if my regular Social Carer is unavailable?

How can I cancel a booking?

What do I need to do after a booking?

How does transport work during bookings?

What is a video or phone booking?

How do I post an Activity?

How do I make a recurring booking?

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Managing my account

How do I update my credit card information?

How do I update my NDIS plan information?

Payments

How to pay for invoices: Self Managed/direct payments.