Help Centre

Back to home

Help Centre

Member Information

Member Information

Improve wellbeing, independence and build relationships - find out how to get started and manage your existing account here!

Getting started

Who are Like Family?

How do I get started with Like Family?

What type of support does Like Family provide?

How can I find the right Social Carer?

What is a Meet and Greet?

Do Like Family work with Children?

What do Like Family do to ensure Trust & Safety?

What screening does a Social Carer go through?

What areas does Like Family service?

See more

Pricing Information

What does Like Family charge?

What the Like Family travel time policy?

Who pays for any additional expenses during a booking?

What does transport cost with Like Family?

NDIS

How do I use my NDIS funding with Like Family?

Is Like Family a registered NDIS provider?

Aged Care

Can I use my aged care package with Like Family?

Can Like Family recommend a Home Care Package provider?

Can I use Like Family's services with a Commonwealth Home Support Programme (CHSP)?

Activities and Bookings

How do I make a booking?

How do I find help urgently?

How do I find the right match for me?

What if I cannot find a match?

What do I do if my regular Social Carer is unavailable?

How can I cancel a booking?

What do I need to do after a booking?

How does transport work during bookings?

What is a video or phone booking?

How do I post an Activity?

How do I make a recurring booking?

See more

Managing my account

How do I update my credit card information?

How do I update my NDIS plan information?

Payments

How to pay for invoices: Self Managed/direct payments.