How do I make a booking?

Once you have found the right Social Carer for your needs, you can make a booking in a few simple steps.

A booking can be created by either a Member or a Social Carer. This Help Centre article describes how a Member can create a booking.

1. Message the Social Carer 

Message the Carer to confirm the booking time and date. Please note - you must have previously messaged them to make a booking.

2. Make a Booking

Once the Social Carer has confirmed their availability, click on the “Bookings” tab at the top of your Like Family dashboard. On the Bookings page, click on the “Make a Booking” button, located at the top-right of the page.

Then, select the Social Carer's name and fill in details about the booking, including:

• the start date and time
• frequency of support e.g. weekly
• whether transport is required

3. Social Carer receives Booking Request

Once you have created the booking, the Social Carer will receive a “Booking Request”. They should “Accept” the request on the platform prior to the booking taking place. 

If your Social Carer created the booking, you will need to accept the request.