How to pay for invoices: Self Managed/direct payments.

The following article will explain how NDIS self-managed payments are made. This also applies to members who do not have NDIS or Aged Care funding and will be paying privately.

In order to make payments on your invoices, please firstly log into your account by clicking "Login" on the top right-hand corner of our website at

Keep in mind that you will be invoiced once your Social Carer indicates that they have completed the booking. The booking status will show as 'complete' and it will generate an invoice shortly thereafter.

Once an invoice has been generated, you will receive an email notification letting you know that you can proceed with making a payment.

  1. When you have logged in, select the 'Bookings' tab (You can also select the 'Invoices' tab). Then select the 'Past' bookings tab and select the booking that is ready to be paid for. It will show the status as being 'invoiced'.
  2. Once you have clicked on the booking that you will be making payment for, you can view all of the booking details to make sure they are correct.
  3. Towards the bottom of the page on the bottom left, you will see a button that says 'Complete Payment' which will re-direct you to a payment screen where you can enter your Credit Card details.
  4. That's all! It's as simple as  123.

You can also view the video tutorial below for visual guidance:

Please call us on 1800 535 332 or send us an email to '' if you require further assistance.