Health & Safety
      Back to home
      1. Help Centre
      2. Policies & Procedures
      3. Health & Safety

      Understanding the risks of taking support "off-platform"

      We have numerous safeguards in place to keep you safe during bookings. Learn about the risks of going off-platform for both you and your Member or Social Carer.

      Has your Social Carer or Member approached you about going "off-platform"? This means deciding to organise bookings and payments directly, rather than via Like Family's platform.

      When you make a booking with Like Family's platform, you benefit from numerous safeguards we have in place to keep you and your Member/Social Carer safe. Taking bookings off-platform can lead to serious risks if something goes wrong.

      This article will outline what safeguards we offer, the risks of going off-platform, and what consequences may arise if you do.

      The benefits of making bookings with Like Family

      When you make a booking via Like Family's platform, you're protected by numerous safeguards and benefits. These include:

      • Insurance: we have Public Liability and Group Personal Accident insurance in place. This means Social Carers can rest easy if an emergency situation arises during a Like Family booking.
      • Vetting of Social Carers: Social Carers must undergo a comprehensive vetting process before they can support our Members, including NDIS Worker Screening Checks (if supporting NDIS participants) and Working with Children Checks (if supporting Members under 18).
      • Incident reporting: as a registered NDIS provider, we have a thorough incident reporting process in place to prioritise the health & safety of our community.
      • Quality customer support: if you need to find urgent support, our team is always here to help.
      • Administration: we handle things like payment processing and invoicing so you don't have to.

      The risks of going off-platform

      If you decide to make a booking with your Member or Social Carer outside of the Like Family platform:

      • You will be in breach of our Terms & Conditions
      • You will not be protected by the insurance we have in place
      • We cannot ensure the quality of support services provided. 

      If we identify that you have proposed taking support off-platform, you will receive a warning, and may have your account deactivated.

      What should I do if my Member or Social Carer wants to take our bookings off-platform?

      If a Member or Social Carer proposes going off-platform, please decline their offer politely and let our team know by emailing hello@likefamily.com.au or calling 1800 545 332.