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While working as a Social Carer, Members you are working with may experience suicidal thoughts. This article contains details of what resources are available to help you navigate this.
Emergency Support
If a Member is at immediate risk of harming themselves or others, call emergency services immediately on 000. After dealing with the immediate risk, you are required to report this incident to Like Family by calling 1800 545 332 or emailing hello@likefamily.com.au if the incident occurs outside business hours.
Other Services
There are services available 24 hours a day, 7 days a week for people who are experiencing suicidal thoughts. These services are manned by staff who are trained to support others through a crisis.
These helplines will speak to people who are not personally in crisis (e.g. a Social Carer concerned about a Member). If you are concerned about your Member, but the Member is not in the midst of an emergency situation, we suggest calling these helplines first:
Suicide Call Back Service – Call 1300 659 467
Suicide Call Back Service is a nationwide service providing 24/7 telephone and online counselling to people affected by suicide.
These helplines will only speak directly to the person in crisis (e.g. the Member who is experiencing suicidal thoughts). If you can convince the Member to speak to someone about their thoughts, we recommend sharing these numbers:
Lifeline Australia – Call 13 11 14 or text 0477 13 11 14
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24/7 crisis support and suicide prevention services. They offer confidential, one-to-one crisis support via telephone, text, and real-time chat.
Beyond Blue – Call 1300 224 636
Beyond Blue provides suicide and crisis support 24/7. People who are deaf or have a hearing or speech impairment can contact Beyond Blue by phone using the National Relay Service, and People who do not use English as their first language can get free translation support from the Translating and Interpreting Service (TIS National) to call the organisation.
MensLine Australia – Call 1300 78 99 78
MensLine Australia is a telephone and online counselling service offering support for Australian men 24/7.
Kids Helpline – Call 1800 55 1800
Kids Helpline is Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Open Arms – Call 1800 011 046
Mental health and well being support for current and ex-serving Australian Defence force personnel and their families.
Relationships Australia - Call 1300 364 277
Relationship support services for individuals, families and communities.
Domestic Violence & Sexual Assault Helpline - 1800 737 732
1800RESPECT is a national domestic, family and sexual violence counselling, information and support service. They are available 24/7.
QLife - 1800 184 527
QLife provides anonymous and free LGBTI peer support and referral for Australians wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. Their webchat is available 3pm - midnight every day.
SANE Australia - 1800 187 263
SANE provides peer support, counselling support, information and referrals to people with recurring, persistent or complex mental health issues and trauma, and for their families, friends and communities. They are available 10am-10pm on weekdays.