Guidance for Members
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      1. Help Centre
      2. COVID-19 Updates
      3. Guidance for Members

      Will I be charged a cancellation fee if I have to take a last-minute COVID test?

      No. COVID-19 poses a serious risk to all community members. If you need to take action to safeguard yourself or others against COVID, you will not be charged a cancellation fee.

      If you need to cancel a booking last minute due to risks posed by COVID-19, you will not be charged a cancellation fee. This includes:

      • Taking a COVID-19 test
      • Testing positive for COVID-19

      If you need to cancel a booking for any of these reasons, please contact the team so they can waive the cancellation fee on your behalf.