- Help Centre
- COVID-19 Updates
- Guidance for Members
Will I be charged a cancellation fee if I have to take a last-minute COVID test?
No. COVID-19 poses a serious risk to all community members. If you need to take action to safeguard yourself or others against COVID, you will not be charged a cancellation fee.
If you need to cancel a booking last minute due to risks posed by COVID-19, you will not be charged a cancellation fee. This includes:
- Taking a COVID-19 test
- Testing positive for COVID-19
If you need to cancel a booking for any of these reasons, please contact the team so they can waive the cancellation fee on your behalf.