How does transport work during bookings?

As someone seeking support with Like Family, you may want transport provided to you, either in your own vehicle or in a Social Carers vehicle.

This guide will give you all the information you need to safely receive transport support with Like Family.

It is important to understand that your vehicle, your Social Carer's vehicle and any other vehicle that is involved in an accident during a Like Family transport shift is not covered by Like Family insurance.

Social Carers using their own vehicle

Before travelling in a vehicle they must:

  • Check that the vehicle is safe, clean and roadworthy
  • Request to see a copy of the vehicle registration
  • Request to see a Compulsory Third Party (CTP) insurance on their car
  • Confirm that you, the member, has considered the need for Comprehensive Vehicle Insurance
  • Discuss with the member need for a first aid kit to be kept in the vehicle.

Remember if someone is using their own vehicle they are responsible for any damage caused to the vehicle (or another vehicle involved in an accident). It is important to confirm that they have the appropriate level of insurance as they are not covered by Like Family insurance in these scenarios.

Using your own vehicle

If you need a Social Carer to drive your own vehicle you must:

  • Ensure that your vehicle is safe, clean and roadworthy
  • Confirm that your vehicle is registered in your state
  • Confirm that you have Compulsory Third Party(CTP) insurance on your car
  • Consider the need for Comprehensive Vehicle Insurance (Like Family insurance does not cover your vehicle)
  • Confirm that you will conduct a visual inspection of your vehicle once per year.
  • Ensure your vehicle is maintained and serviced in accordance with the owner’s manual
  • Consider the need for a first aid kit to be kept in your vehicle
  • Ensure the person knows how to operate your vehicle.

It's important to understand your vehicle is not covered by Like Family insurance. By using your vehicle in a Like Family booking you are sharing the liability with your Social Carer. This is why it's important to make sure you have the appropriate insurance cover and to check that the Social Carer is qualified to drive for you.