What does and doesn’t the insurance cover?

Our insurance covers you while performing normal support activities as a Social Carer

As a Social Carer, you are there to lend a helping hand. You are not trained or able to assist with personal care, medical care, or business and professional services. If Social Carers are found to be providing services outside of the specified parameters and an incident was to occur, you would not be covered.

Approved Social Carer activities include;

  • Social support
  • In-home support including meal preparation and light housework
  • Assistance in performing physical activity
  • Skills training
  • Online or phone support 

Our insurance will not cover you if you perform anything outside of these approved activities, including but not limited to the following:

  • Climbing ladders
  • Using machinery (i.e. Chainsaw or a Whipper Snipper)
  • Personal Care
  • Medication Dispensing
  • Heavy lifting
  • Home repairs
  • Providing professional services (such as setting us a business for your member or providing financial advice)

Though providing transport is an approved Social Carer activity, it is not covered under our insurance policy. Social Carers are responsible for ensuring their vehicles are insured appropriately and are in safe driving condition. Read more about this topic under "Transport Insurance" in the Transport & Expenses section of our help centre.

Ensure you are taking the necessary due diligence by contacting the Like Family team if you have any concerns your activity might not be approved.