When will I receive payment for bookings?

All payments are processed through the website. In order to get paid for your time, you will need to make and complete bookings.

All payments are processed through the website. In order to get paid for your time, you will need to make and complete bookings.

Social Carers are paid on the 1st and the 15th of each month 

Bookings completed from the 1st to the 15th of the month are paid on the 1st of the following month

Bookings completed from the 16th to the 31st of the month are paid on the 15th of the following month

Please note that without exception, we are unable to pay for bookings that were not completed by the payment period.

  • Example: For any booking completed between the 16th and 30th of June, you will be paid on the 15th of July. 

Please note, if the Hero pay run falls on a weekend, you will get paid on the following business day, payments can take 1-3 business days to appear in your account.