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The NDIS Code of Conduct requires that all carers provide support and services in a safe and competent manner with care and skill.
Our community of Social Carers is made up of passionate, caring, and dedicated individuals, most of whom do not have formal qualifications in the disability and/or aged care sectors. As a result, it is incredibly important that Social Carers understand what their professional limits are in terms of the support they are permitted to provide.
The following list consists of activities that Social Carers cannot provide support with on the Like Family platform. Please note this is not an exhaustive list, and that if Social Carers are unsure if the support they are providing is appropriate, they should seek clarification from Like Family:
Personal Care
Personal Care refers to support with personal services such as:
- Showering
- Bathing
- Toileting
- Feeding
- Dressing
- Grooming
Medical Care
Medical care is support with services that contribute to a person's health or well-being rendered by a healthcare professional (such as a nurse, doctor, or pharmacist). This includes:
- Administering medication
- Medication dispensing
- Wound Care
- Prescription or recommendation of treatment for ailments (either medical or holistic)
- Handling or maintenance of medical tools or equipment
In the event of an emergency, Social Carers with First Aid certification are permitted to offer assistance in accordance with their training.
Professional Services
This refers to any type of service provision where qualifications are usually required. Examples include:
- Financial planning
- Legal advice
- Home renovation, repairs, or professional maintenance
- Personal training
- Managing finances
- Meal plan creation (such as for weight loss or other health concerns).
Restrictive Practice
Restrictive practice is any intervention in a Member's behavior that limits their rights or freedom of movement. There are five types of restrictive practice: Mechanical, Environmental, Seclusion, Chemical, and Physical. Social Carers are not to engage in restrictive practice of any kind. If you believe you have engaged in restrive practice with a Member, you must notify Like Family immediately.
Examples of restrictive practice may include:
- Putting on a person's wheelchair brakes so they can't move if they wish.
- Locking fridges, cabinets or cupboards to limit access to food, personal items, medication, etc.
- Leaving someone alone in a situation they feel they can't leave (such as locking them in a room)
- Holding a person's arms or legs to stop them from moving, even if to prevent them from causing injury to themselves or others
For a more comprehensive breakdown, visit what restrictive practice is and how to identify it.
If Social Carers and Members choose to engage in any of the above services in contradiction to the advice given on this page, they do so at their own risk. Like Family cannot be held liable for any issues, accidents, or injuries caused through the provision of unapproved services on our platform. In the event restrictive practice is believed to be taking place, it must be reported to Like Family immediately.
If you have support needs that sit in any of the categories outlined above, please get in touch so we can put you in contact with one of our amazing partnership organisations.