Do I need to invoice members myself?

As an independent contractor, you would ordinarily invoice Members directly for your services. However, since our Members can have complicated government funding requirements, we take care of this for you.

You do not need to invoice Members yourself. As Social Carers create and complete bookings, we generate invoices that are sent to Members for payment. This is a part of our platform services and is included in our admin fee.

We follow up with the Member regarding payment of their outstanding invoices, and ensure your payment is deposited in your nominated bank account in line with our payment process on the 1st and 15th of the month. This is regardless of whether or not the Member has paid their invoice. For more information on our payment process, click here.