Who pays for additional expenses during bookings?

Additional expenses, like tickets and public transport, need to be discussed and agreed upon before the booking takes place.

It is up to the Member and Social Carer to agree on additional expenses like food, ticket costs and parking. Like Family does not organise payment or invoicing for these types of additional expenses. 

Note: If your Member is a Companion Card holder, you may be able to get free entry to certain venues and free public transport as their companion. Learn more about Companion Cards.

Transport

You should always discuss transport costs during a booking directly with the Member you are supporting.

If your Member agrees to cover the cost of transport, you can claim $0.90 per kilometre for transport during a booking (but not transport to and from a booking).

From 1 March 2020, NDIS participants will be able to flexibly use their plan’s core support funding to claim service provider costs associated with transporting participants to and from NDIS funded community-based activities. 

Important: By adding kilometres to your booking, it will create an invoice line for transportation. Please verify with your member if they have funding for transportation. If they do not, they will need to pay separately. 

Other expenses

For other costs incurred such as tickets for entry to locations, these costs can be paid by the Member. However, this must be discussed with the Member prior to bookings.  

Please note, you are not paid for travel to and from your home in the booking time or kilometres.

Clear communication between the Member and the Social Carer is essential. Expenses and payments are to be discussed between both parties. If there is a complaint or dispute, a refund may be considered after a thorough investigation from the Like Family team.